![]() Check your Android or Apple software to ensure it’s the latest version. Check that your device's software is updated - Out-of-date software can cause device issues.Visit our Wi-Fi Calling at Verizon FAQs to learn more. Check that you have network service - In locations with no network coverage, Wi-Fi Calling must be enabled so you can receive calls.Visit How to Block Numbers, Calls, Ads, Text Messages & Emails for more information. You can also check if you blocked numbers using Verizon services, like, Call Filter.Learn how to check and manage blocked numbers on Android and Apple iPhone devices so your phone can receive calls. Android and Apple iOS devices let you block certain numbers from reaching you. ![]() On Android devices, use the volume buttons to increase the volume of incoming calls. To unsilence an App le iPhone, toggle the ringer switch to the on position and use the volume buttons to increase the volume of incoming calls. Turn off silent mode - If you silenced your device, you may not notice that someone is trying to reach you.Follow the Android or Apple iPhone instructions to turn off airplane mode. Turn off Airplane mode - Airplane mode prevents your device from connecting to cellular and Wi-Fi networks, which means calls won't reach you.Follow the Android or Apple iPhone instructions to turn off do not disturb. Turn off do not disturb -Do not disturb prevents you from being notified that someone is calling you.Power back on by pressing the power button. Newer devices require pressing and holding the volume button and power button simultaneously. Older devices require pressing and holding the power button to power the device off. Apple iOS - Varies by the generation of device.Android - Varies by device manufacturer, but most require holding down the power button for a few seconds to power off. ![]() If they don't work, use our Troubleshooting Assistant for more help: These steps can help incoming calls reach your device. ![]()
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